Help and support
One address, answered by the person who builds the product.
We answer within one business day, usually faster.
Send a message
Or write from here. The reply goes to the address you enter.
Message sent. We answer within one business day.
What to write about
- Support. Tracking that does not appear, an open that looks wrong, a problem in Gmail, Outlook, Zoho Mail or another webmail.
- Billing. Invoices, plan changes, cancellation. You can also manage your subscription yourself from the billing page.
- Checky beta access. The follow-up assistant is open by invitation during the beta. Tell us what you send and we will open it.
- Team plan. Per-seat billing is not open to self-service yet. Write to us and we will set it up with you.
- Your data. Access, correction, deletion or export. See our GDPR page. GDPR.
Before you write about a missing open
Two causes explain most of them. The recipient mail client may block images, in which case the pixel never loads and no open is recorded. Or the message was sent without the tracking switch on. The tracking page shows exactly which emails carry a pixel.
Status
If something looks broken across the board rather than on one email, check the status page before writing. getmailcheck.com/status